Direct Support Channels
Choose from our technical and administrative help options below to reach our dedicated specialists.
Reach our dedicated customer success team directly for billing, account issues, and custom agency plans.
Priority ticket routing ensures that all business-critical integration issues are analyzed and responded to within a 2-hour window.
Our engineering operations team monitors the Selling Partner and Ads API ingestion pipeline around the clock.
Browse Help Categories
Deep dive into setup manuals, connection configurations, and technical synchronization schemas.
Amazon SP-API Connections
Step-by-step instructions on setting up credentials, delegating Selling Partner API access permissions, and establishing workspace ties.
Ads API Integrations
Learn how to link your Amazon Advertising account, fetch real advertiser profiles via /v2/profiles, and isolate client credentials.
Inventory Sync
Resolve ASIN / SKU mapping mismatches, troubleshoot catalog polling intervals, and track direct seller inventory ingestion rates.
Order Sync Pipeline
Monitor inbound marketplace order feeds, inspect transactional status updates, and verify regional checkout sync schedules.
Account Setup
Configure agency workspaces, invite team managers, assign granular permissions, and edit corporate compliance details.
Marketplace Onboarding
Decouple regional Selling Partner clusters (NA, EU, FE) and route your consent flows to local marketplace endpoints safely.
Frequently Asked Questions
Answers to technical integration questions from merchants and agency partners.
This typically indicates a credentials or permissions gap in your Selling Partner Application settings, or a regional endpoint mismatch. Ensure your AWS IAM policies contain the 'execute-api' authorization role, and double check that your marketplace ID maps strictly to the correct Selling Partner region.
EcomAgencyOS uses a strict, client-scoped data model. A connection is associated uniquely with one Client ID inside a Workspace. Advertising profiles are populated strictly via secure OAuth callbacks calling the real Amazon /v2/profiles endpoint. The system never exposes cross-client tokens.
Manual triggers can be initiated by clicking 'Sync Now' on the client details page. If a credentials refresh failure occurs, the connection transitions immediately to 'EXPIRED' or 'FAILED' with detailed telemetry. You can re-authorize the consent flow to establish a new token.
Yes. You can manage and authorize multiple regional marketplaces (US, UK, IN, etc.) under the client dashboard. EcomAgencyOS dynamically selects the correct endpoint cluster and AWS SigV4 region mapping (us-east-1, eu-west-1, us-west-2) for each call.
Secured & Compliant Integration Systems
EcomAgencyOS uses localized **AES-256-GCM rest encryption** and strictly isolates Selling Partner credentials. Connection authorizations are bound strictly under secure workspaces, fully conforming with all Amazon Developer policies.